Retail Sales Associate - Golf Clubs

PGA Tour • Columbus, OH

2d

About The Position

At PGA TOUR Superstore, the Retail Sales Associate is a Hard Goods Associate who engages customers in the Hard Goods areas, including Simulators, Putting Green, Club Repair, and Accessories, to drive sales and enhance the customer experience. Reporting to the Sales and Service Manager, the associate provides product guidance and customer service, assists with club fitting and front-end operations, and maintains merchandise presentation and operational areas. The role calls for collaboration, ethical conduct, and a clean, professional environment. Flexible availability, including nights, weekends, and holidays, is required. The position pays $15.00–$17.00 per hour.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills and ability to communicate cross-functionally.
• Basic computer skills, including working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience is preferred.

Responsibilities

• Engage customers throughout the Hard Goods areas and provide world-class service using PGATSS service behaviors.
• Build lasting customer relationships and promote the products and services offered.
• Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons, and assist as needed.
• Maintain merchandise presence and visual presentation in the Hard Goods areas, including Simulators, Putting Green, and Accessories.
• Ensure Hard Goods areas, equipment, and supplies are operational and maintain a clean, professional presentation.
• Explain the features, benefits, and differences of golf clubs to customers.
• Perform customer fittings using PGA TOUR Superstore-trained fitting techniques and assist customers with selecting appropriate shafts, grips, and specifications.
• Maintain awareness of merchandising promotions and marketing events and support their merchandising lifecycle using bulletins on The Links.
• Demonstrate ethical conduct, safety, and compliance across departments.
• Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED