Retail Sales Associate - Golf Clubs

PGA Tour Superstore•Timonium, MD

3d•$17 - $19

About The Position

A Hard Goods Associate engages customers in the Hard Goods areas—including Simulators, Putting Green, Club Repair, and Accessories—to drive sales and enhance the customer experience. The role also supports front-end operations such as returns, exchanges, and promotions, and helps maintain merchandise at a high stock and visual standard. The Associate demonstrates product knowledge, assists with club fitting, and keeps the work areas, equipment, and supplies clean and operational. Exceptional customer service and collaboration with team members are essential.

Requirements

Strong listening and interpersonal skills.
Good verbal and written communication skills, including the ability to communicate cross-functionally.
Basic computer skills and working knowledge of Microsoft Office Suite.
Ability to organize multiple priorities and meet deadlines and objectives.
High school diploma or equivalent.
Ability to learn business acumen with appropriate training.
Strong self-accountability and a proactive drive for results.
Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
Flexible availability, including nights, weekends, and holidays.

Nice To Haves

Retail sales, customer service, or similar experience.

Responsibilities

Engage customers and provide world-class service, building lasting customer relationships.
Seek out and engage customers throughout the Simulators, Putting Green, Club Repair, and Accessories areas.
Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty awards, discounts, promotions, and coupons; assist with these operations when needed.
Maintain merchandise presence and visual presentation in the Hard Goods areas to support sales and customer experience.
Keep Hard Goods areas, equipment, and supplies maintained and operational.
Maintain a clean and professional presentation in the Hard Goods area.
Explain golf club features, benefits, and differences to customers using in-depth product knowledge.
Conduct customer fittings using PGA TOUR Superstore-trained fitting techniques.
Assist customers with club fitting, including selecting shafts, grips, and specifications for optimal performance.
Demonstrate ethical conduct and promote safety and compliance across departments.
Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout each promotion.
Promote the company’s products and services by informing and educating customers.
Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.