Retail Sales Associate - Golf Clubs

PGA Tour•Cupertino, CA

About The Position

Reporting to the Sales and Service Manager, the Hard Goods Associate engages Customers in the Hard Goods areas—including Simulators, Putting Green, Club Repair, and Accessories—to drive sales and enhance the Customer experience. The role also assists with front-end operations such as returns, exchanges, and promotions, while ensuring merchandise is presented at a premier stock and visual level. The Associate demonstrates product knowledge, assists with club fitting, and maintains a clean, operational environment. Exceptional Customer service and collaboration with team members are key to success. PGA TOUR Superstore is part of the Arthur M. Blank Family of Businesses and describes its culture as family-oriented, driven by a vision to inspire people through golf and tennis. The company is committed to a diverse and inclusive work environment and is an Equal Opportunity Employer.

Requirements

High school diploma or equivalent.
Strong listening and interpersonal skills.
Good verbal and written communication skills, including the ability to communicate cross-functionally.
Basic computer skills and working knowledge of Microsoft Office Suite.
Ability to organize multiple priorities to meet deadlines and objectives.
Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
Flexible availability, including nights, weekends, and holidays.
Ability to quickly learn business acumen with appropriate training.
Strong self-accountability and a proactive drive for results.

Nice To Haves

Retail sales, customer service, or similar experience is preferred.

Responsibilities

Engage Customers throughout the Hard Goods areas and provide world-class service using PGATSS Service behaviors.
Build lasting relationships with Customers to encourage repeat visits.
Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons, and assist as needed.
Maintain merchandise presence in the Simulators, Putting Green, and Accessories areas at a premier stock and visual level.
Ensure Hard Goods areas, equipment, and supplies are maintained and operational.
Keep the Hard Goods area clean and professionally presented.
Demonstrate product knowledge of golf clubs and explain their features, benefits, and differences to Customers.
Conduct customer fittings using PGA TOUR Superstore-trained fitting techniques.
Assist Customers with club fitting, including selecting shafts, grips, and specifications for optimal performance.
Promote ethical conduct, safety, and compliance across departments.
Stay current on merchandising promotions and marketing events, using bulletins on The Links to maintain merchandising presence throughout promotion lifecycles.
Inform, educate, and promote Customers on products and services.
Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.