Retail Sales Associate - Golf Clubs

PGA Tour • Preston Road, TX

1d

About The Position

The Retail Sales Associate, also described as a Hard Goods Associate, engages customers in the Hard Goods areas—including Simulators, Putting Green, Club Repair, and Accessories—to drive sales and enhance the customer experience. The role supports front-end operations such as returns, exchanges, and promotions, and helps keep merchandise at a high stock and visual presentation level. The Associate demonstrates golf-club product knowledge, assists with club fitting, and maintains clean, operational work areas. The role emphasizes exceptional customer service, ethical conduct, safety, compliance, and collaboration with team members. The position reports to the Sales and Service Manager.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to quickly learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience.

Responsibilities

• Engage customers throughout the Hard Goods areas and provide service using PGATSS Service behaviors.
• Build lasting customer relationships.
• Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons, and assist with these operations when needed.
• Maintain merchandise presence in the Simulators, Putting Green, and Accessories areas at a high stock and visual presentation level.
• Keep Hard Goods areas, equipment, and supplies operational and maintain a clean, professional presentation.
• Explain golf-club features, benefits, and differences to customers.
• Perform customer fittings using PGA TOUR Superstore-trained fitting techniques.
• Assist customers with club fitting, including shaft, grip, and specification selection.
• Demonstrate ethical conduct, safety, and compliance across departments.
• Stay informed about merchandising promotions and marketing events using bulletins on The Links, and maintain merchandising presence throughout each promotion.
• Promote, inform customers about, and educate them on products and services.
• Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED