Retail Sales Associate - Golf Clubs
About The Position
A Hard Goods Associate engages Customers in the Hard Goods areas—including Simulators, Putting Green, Club Repair, and Accessories—to drive sales and enhance the Customer experience. The role also supports front-end operations such as returns, exchanges, and promotions, and helps ensure merchandise is presented at a premier stock and visual level. The Associate demonstrates product knowledge, assists with club fitting, and maintains a clean, operational environment. Exceptional Customer service and collaboration with team members are essential. The position reports to the Sales and Service Manager. PGA TOUR Superstore seeks enthusiastic, self-motivated, flexible individuals who share a passion for helping transform the business. The company is part of the Arthur M. Blank Family of Businesses and aims to foster a family culture while inspiring people through golf and tennis.
Requirements
- High school diploma or equivalent.
- Strong listening and interpersonal skills.
- Good verbal and written communication skills and ability to communicate cross-functionally.
- Basic computer skills and working knowledge of Microsoft Office Suite.
- Ability to organize multiple priorities to meet deadlines and objectives.
- Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
- Flexible availability, including nights, weekends, and holidays.
- Ability to quickly learn business acumen with appropriate training.
- Strong self-accountability and a proactive drive for results.
Nice To Haves
- Retail sales, customer service, or similar experience is preferred.
Responsibilities
- Engage Customers throughout the Hard Goods areas and provide world-class service that builds lasting relationships.
- Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons, and assist as needed.
- Help maintain merchandise presentation and stock levels in the Hard Goods areas to support sales and the Customer experience.
- Ensure Hard Goods areas, equipment, and supplies remain operational and maintain a clean, professional presentation.
- Demonstrate product knowledge of golf clubs and explain their features, benefits, and differences to Customers.
- Perform customer fittings using PGA TOUR Superstore-trained fitting techniques.
- Demonstrate ethical conduct, safety, and compliance across departments.
- Assist Customers with club fitting, including selection of shafts, grips, and specifications.
- Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout promotion lifecycles using bulletins on The Links.
- Promote and educate Customers about products and services.
- Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
