Retail Sales Associate - Golf Clubs
About The Position
A Hard Goods Associate engages customers in the Hard Goods areas—including Simulators, Putting Green, Club Repair, and Accessories—to drive sales and enhance the customer experience. The position includes supporting front-end operations such as returns, exchanges, and promotions, maintaining merchandise presentation and operational equipment, demonstrating golf-club product knowledge, and assisting with club fittings. The Associate is expected to provide exceptional customer service and collaborate with team members. The role reports to the Sales and Service Manager. It requires flexible availability, including nights, weekends, and holidays, and involves standing for extended periods, climbing ladders, moving throughout the store, and lifting a 30 lb. box overhead.
Requirements
- Strong listening and interpersonal skills.
- Good verbal and written communication skills and ability to communicate cross-functionally.
- Basic computer skills and working knowledge of Microsoft Office Suite.
- Ability to organize multiple priorities to meet deadlines and objectives.
- High school diploma or equivalent.
- Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
- Ability to maintain flexible availability, including nights, weekends, and holidays.
- Ability to quickly learn business acumen with appropriate training.
- Strong self-accountability and a proactive drive for results.
Nice To Haves
- Retail sales, customer service, or similar experience.
Responsibilities
- Engage customers and provide world-class service, building lasting customer relationships.
- Seek out and assist customers throughout the Hard Goods areas, including Simulators, Putting Green, Club Repair, and Accessories.
- Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons, and provide assistance when needed.
- Maintain merchandise presence and presentation in Hard Goods areas at a premier stock and visual level.
- Ensure Hard Goods areas, equipment, and supplies remain maintained and operational.
- Keep the Hard Goods area clean and professionally presented.
- Explain golf-club features, benefits, and differences to customers using in-depth product knowledge.
- Perform customer fittings using PGA TOUR Superstore-trained fitting techniques.
- Promote ethical conduct, safety, and compliance across departments.
- Assist customers with club fitting, including selection of shafts, grips, and specifications.
- Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout each promotion's lifecycle using bulletins on The Links.
- Inform, educate, and promote the company's products and service offerings to customers.
- Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
