Retail Sales Associate - Golf Clubs

PGA Tour • Scottsdale, AZ

1d

About The Position

The Retail Sales Associate, also described as a Hard Goods Associate, engages customers in the Hard Goods areas—including Simulators, Putting Green, Club Repair, and Accessories—to drive sales and enhance the customer experience. Reporting to the Sales and Service Manager, the Associate provides customer service, demonstrates product knowledge, assists with golf club fittings, supports front-end operations, and helps keep merchandise and work areas properly presented and operational. The role requires collaboration, ethical conduct, safety, and compliance across departments. Flexible availability, including nights, weekends, and holidays, is required.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to quickly learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience.

Responsibilities

• Engage customers throughout the Hard Goods areas and provide world-class service using PGATSS service behaviors.
• Build lasting customer relationships and promote repeat visits.
• Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons, and assist with these operations as needed.
• Help maintain merchandise stock and visual presentation in the Simulators, Putting Green, and Accessories areas.
• Ensure Hard Goods areas, equipment, and supplies are maintained and operational.
• Keep the Hard Goods area clean and professionally presented.
• Explain golf club features, benefits, and differences to customers using in-depth product knowledge.
• Conduct customer fittings in accordance with PGA TOUR Superstore-trained fitting techniques.
• Assist customers with club fitting, including selecting shafts, grips, and specifications for optimal performance.
• Maintain awareness of upcoming merchandising promotions and marketing events, using bulletins on The Links to support merchandising throughout each promotion's lifecycle.
• Inform, educate, and promote customers on products and services.
• Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.
• Demonstrate ethical conduct, safety, and compliance across departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED