Retail Sales Associate - Golf Clubs
About The Position
A Hard Goods Associate engages customers in the Hard Goods areas—including Simulators, Putting Green, Club Repair, and Accessories—to drive sales and enhance the customer experience. The role also supports front-end operations such as returns, exchanges, and promotions, and ensures merchandise is presented at a premiere stock and visual level. The Associate demonstrates product knowledge, assists with club fitting, and maintains a clean, operational environment. Exceptional customer service and collaboration with team members are key to success. The position requires flexible availability, including nights, weekends, and holidays. Physical demands include standing for extended periods, climbing up and down a ladder, moving throughout the store, and lifting a 30 lb. box overhead. The position reports to the Sales and Service Manager.
Requirements
- High School Diploma or equivalent.
- Strong listening and interpersonal skills.
- Good verbal and written communication skills and ability to communicate cross-functionally.
- Basic computer skills and working knowledge of Microsoft Office Suite.
- Ability to organize multiple priorities to meet deadlines and objectives.
- Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
- Flexible availability, including nights, weekends, and holidays.
- Ability to quickly learn business acumen with appropriate training.
- Strong self-accountability and a proactive drive for results.
Nice To Haves
- Retail sales, customer service, or similar experience is preferred.
Responsibilities
- Engage customers and provide world-class service, building relationships that encourage return visits.
- Seek out and engage customers throughout the Hard Goods areas, including Simulators, Putting Green, Club Repair, and Accessories.
- Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons, and assist as needed.
- Maintain merchandise presence in Hard Goods areas at a premiere stock and visual level to support sales and customer experience.
- Ensure Hard Goods areas, equipment, and supplies are maintained and operational.
- Keep the Hard Goods area clean and professionally presented.
- Demonstrate in-depth knowledge of golf clubs and explain their features, benefits, and differences to customers.
- Perform customer fittings using PGA TOUR Superstore trained fitting techniques.
- Demonstrate ethical conduct, safety, and compliance across departments.
- Assist customers with club fitting, including selecting shafts, grips, and specifications for optimal performance.
- Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout each promotion using bulletins on The Links.
- Inform, educate, and promote customers on products and services.
- Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.
Benefits
- Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
- Company-matching 401(k) retirement plan.
- Vacation time.
- Associate merchandise discount.
- Performance-based bonus opportunities for eligible full-time and part-time associates.
- 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
