Retail Sales Associate - Womens Shoes, Santa Ana Mainplace - Full Time

Macy's•Santa Ana, CA

15h

About The Position

As a Retail Selling Colleague in the Women’s Shoes department, you combine results-focused selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, offer personalized recommendations, connect them with suitable products and services, and work toward sales goals by engaging customers and using effective selling behaviors. You also help keep the sales floor and fitting rooms clean, organized, and inviting. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, best-selling items, trends, and promotions, and ensuring the sales floor is ready for customers. During the day, they build customer relationships through friendly conversations, maintain a shoppable space by recovering the floor and fitting rooms, updating signs and prices, and supporting merchandise moves. They share loyalty program benefits, help customers with their purchases, and close interactions with a sincere thank-you. Colleagues support one another through honesty, care, and collaboration, and continually work to improve individual and store results. This is a full-time role. Full-time colleagues are typically scheduled to work 30 or more hours per week. Hours depend on business needs and colleague availability, and all schedules include weekend shifts. The position requires flexible availability for days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality. The role involves frequent use of computers and other technology, including handheld equipment and cash registers. Physical requirements include talking, lifting, constant movement, standing, reaching, and standing for at least two consecutive hours. Colleagues must be able to lift at least 25 pounds and stoop, kneel, crouch, climb ladders, and reach above eye level. The role also requires close and color vision, depth perception, and focus adjustment.

Requirements

Flexible availability for days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability and willingness to acquire new customers by opening credit accounts and sharing loyalty benefits.
Interest in meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Comfort using electronic devices and technology.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to use computers, handheld equipment, and cash registers, including processing register transactions.

Responsibilities

Engage customers with a warm welcome and personalized conversations to understand their needs and build customer relationships.
Recommend products and services using product knowledge, current trends, promotions, and information about new arrivals and best-selling items.
Work toward daily sales goals through customer engagement and effective selling behaviors.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Maintain a clean, organized, and inviting sales floor and fitting rooms, including recovering the floor, updating signs and pricing, and supporting merchandise moves.
Help customers complete purchases and provide a sincere, helpful closing to each interaction.
Review sales goals and stay informed about products, trends, and promotions.
Collaborate with colleagues to support customers and the store, and contribute to individual and store results.
Use handheld equipment, computers, and cash registers to perform job functions and process transactions.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.