Seasonal Retail Sales Associate, Santa Ana Mainplace
About The Position
As a Seasonal Retail Selling Colleague at Macy’s, you deliver results through selling and genuine hospitality to create memorable holiday shopping experiences. You learn about customers’ needs, offer personalized recommendations, and connect them with appropriate products and services. You work on the sales floor and in fitting rooms, use product knowledge and customer engagement to meet sales goals, and help build customer trust and loyalty. The role is focused on selling and service, not just cashiering. You help keep the shopping space clean, organized, and inviting. At the start of the day, you review sales goals and learn about new arrivals, popular products, trends, and promotions. During the day, you welcome and engage customers, maintain merchandise and displays, process damages, testers, and selected merchandise returns to vendors, update signs and pricing, and support merchandise moves. You share the benefits of Macy’s Loyalty program and provide thoughtful service through the end of each customer interaction. Seasonal colleagues are typically scheduled to work 10–20 hours per week. Hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, and regular, dependable attendance and punctuality.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Engage customers with genuine hospitality, understand their needs, and provide personalized product and service recommendations.
- Drive sales performance, meet daily sales goals, and use effective selling behaviors to build customer relationships and loyalty.
- Learn about sales goals, new arrivals, top-selling products, trends, and promotions.
- Keep the sales floor clean, organized, inviting, and shoppable.
- Merchandise new receipts, process damages and testers, and select merchandise for return to vendors.
- Update signs and pricing and support merchandise moves.
- Share the benefits of the Macy’s Loyalty program and ensure customers have what they need before they leave.
- Collaborate with colleagues and contribute to individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
