Retail Fragrances Sales Associate, Santa Ana Mainplace - Full Time
About The Position
As a Fragrance Sales Associate, you create a welcoming environment through genuine hospitality and exceptional customer service. You make personalized fragrance recommendations based on customers’ style, mood, and preferences; demonstrate and sell fragrances and related beauty products; and educate customers about fragrance notes, layering techniques, and usage. You build customer relationships, anticipate needs, and provide attentive service. You help prepare and maintain the sales floor, stay informed about sales goals, new arrivals, best-selling products, trends, and promotions, and engage customers in friendly conversations. You maintain a shoppable space by merchandising new receipts, processing damages and testers and selected merchandise for vendor return, updating signs and pricing, and supporting merchandise moves. You promote loyalty benefits, help acquire customers by opening credit accounts, and work collaboratively with teammates to achieve sales and store results. The position requires flexible availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability. The role involves frequent use of point-of-sale and mobile selling technology and the physical activities described in the requirements.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to engage customers, assess preferences, demonstrate fragrances, and provide tailored product recommendations.
- Ability to use clienteling tools, point-of-sale technology, and digital or mobile selling tools.
- Ability to maintain merchandising, inventory, hygiene, and compliance standards.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Welcome customers and provide personalized fragrance recommendations based on their preferences.
- Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering, and usage.
- Build customer relationships, anticipate customer needs, and deliver attentive service.
- Review sales goals and stay informed about new arrivals, top-selling products, trends, and promotions.
- Keep the sales floor clean, organized, and prepared for customers.
- Merchandise new receipts; process damages, testers, and selected merchandise for return to vendors; update signs and pricing; and support merchandise moves.
- Promote loyalty program benefits, help acquire new customers by opening credit accounts, and ensure customers have what they need.
- Use clienteling tools to build relationships and promote offers, product launches, and events.
- Meet and surpass daily sales goals and contribute to individual and store results.
- Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
- Collaborate with the Beauty team and colleagues, and participate in sales events and ongoing training.
- Maintain inventory, hygiene, compliance, and merchandising standards.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
