Retail Fragrances Sales Associate, Santa Ana Mainplace - Full Time
About The Position
The Fragrance Sales Associate creates a welcoming environment through genuine hospitality and exceptional customer service. The associate engages customers with personalized fragrance recommendations based on their style, mood, and preferences; demonstrates and sells fragrances and related beauty products; and educates customers about fragrance notes, layering techniques, and usage. The role contributes to a seamless shopping experience by building meaningful connections, anticipating customer needs, and providing attentive service. Colleagues prepare the sales floor, review sales goals and product information, and stay informed about trends and promotions. They maintain a clean, organized, and shoppable space by merchandising products, processing damages and vendor returns, updating signs and prices, and assisting with merchandise moves. They promote loyalty benefits, build customer relationships, work collaboratively with teammates, and strive to achieve individual and store sales results. This is a full-time position. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to engage customers warmly, acknowledge them promptly, assess preferences, demonstrate fragrances, and provide tailored recommendations.
- Ability to communicate and collaborate with customers and colleagues.
- Ability to use point-of-sale technology and digital tools, including cash registers and handheld equipment.
Responsibilities
- Welcome customers and provide warm, personalized service that builds lasting relationships.
- Assess customer preferences, demonstrate fragrances, and recommend fragrances and related beauty products tailored to their needs.
- Educate customers about fragrance notes, layering techniques, product usage, new launches, and promotions.
- Use clienteling tools to build customer relationships, promote offers and events, and encourage customer loyalty.
- Collaborate with the Beauty team to help customers discover products and services.
- Maintain an organized, clean, compliant, and shoppable sales floor through merchandising, inventory upkeep, and needed merchandise moves.
- Process damages, testers, and selected merchandise for return to vendors; update signs and pricing.
- Review sales goals and product information, and stay current on trends, promotions, and product knowledge through training and vendor education.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Meet and exceed daily sales goals through exceptional service.
- Use point-of-sale technology, cash registers, handheld equipment, and digital tools to process transactions and support the shopping experience.
- Maintain hygiene and compliance standards and support a polished, efficient selling environment.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
