Retail Sales Associate - Womens Shoes, Santa Ana Mainplace - Full Time

Macy's•Santa Ana, CA

19h•$18 - $22•Onsite

About The Position

As a Retail Selling Colleague in the women’s shoes department, you combine results-driven selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, provide personalized recommendations, connect them with relevant products and services, and build trust and loyalty while working toward sales goals. The role includes helping customers on the sales floor and in the fitting room, sharing product knowledge, and supporting a clean, organized, inviting shopping environment. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and ensuring the sales floor is ready for customers. During the day, they engage customers in friendly conversations, maintain the sales floor and fitting rooms, update signs and pricing, and assist with merchandise moves. They share loyalty program benefits, help customers complete their shopping, and work collaboratively with colleagues to support customers and achieve individual and store results. This is a full-time position. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts; hours depend on business needs and colleague availability. Flexible availability for days, evenings, weekends, and holidays is required.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to work independently and as part of a team, adapt to changing priorities, and be resourceful.
Enjoy meeting people, learning about them, and sharing information.
Ability to use electronic devices and technology, including handheld equipment and cash registers.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology to perform job functions, including processing register transactions.

Responsibilities

Welcome customers and provide personalized service, recommendations, product information, and assistance.
Build customer relationships and loyalty through engaging conversations and genuine hospitality.
Work toward daily sales goals using effective selling behaviors and customer engagement.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Review sales goals, new arrivals, top-selling items, trends, and promotions to stay informed.
Keep the sales floor and fitting rooms clean, organized, recovered, and ready for customers.
Update signs and pricing and support merchandise moves as needed.
Complete register transactions and help customers with their purchases.
Collaborate with colleagues to support customers and achieve individual and store results.
End customer interactions with a sincere thank-you and ensure customers have what they need.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice