Retail Sales Associate, Wheaton Plaza - Full Time

Macy's • Wheaton, MD

7d • Onsite

About The Position

As a Retail Selling Colleague at Macy’s, you combine results-oriented selling with genuine hospitality to create memorable customer experiences. You learn what customers need, offer personalized product recommendations and connect them with relevant products and services. You work toward sales goals by engaging customers, applying effective selling behaviors, building trust and encouraging loyalty. You also help keep the shopping area clean, organized and inviting.

The role involves greeting customers, building friendly relationships, sharing product and promotion knowledge, recommending solutions and helping customers complete purchases. You learn about store products, services, loyalty programs and sales systems, and contribute to store results through teamwork and continuous learning. You maintain department recovery standards, including the selling floor and fitting rooms, and support merchandise presentation, pricing accuracy and timely markdown processing.

The position requires flexible availability, including days, evenings, weekends and holidays, with regular and dependable attendance. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules depend on business needs and colleague availability.

Requirements

• No education or experience required.
• Flexible availability, including days, evenings, weekends and holidays.
• Regular, dependable attendance and punctuality.
• Enjoy meeting people, learning about them and sharing information.
• Be resourceful, adaptable to changing priorities, able to work independently and effective in a team.
• Comfortably use electronic devices.
• Understand and communicate effectively with customers, coworkers and supervisors.
• Read and understand employment policies and safety rules and procedures in English.
• Be able to stand or walk around the store or department for at least two consecutive hours.
• Frequently use computers and handheld electronic equipment.
• Be able to lift and move items weighing up to 30 pounds.
• Perform duties involving constant movement, standing, reaching, stooping, kneeling, crouching and climbing ladders.

Responsibilities

• Greet and connect with customers in a friendly, genuine way and help create a positive customer experience.
• Ask questions to identify customer needs and recommend products that fit their preferences.
• Offer options and solutions to help customers complete purchases.
• Close out the shopping experience by celebrating customers’ purchases and sharing relevant loyalty program benefits.
• Learn store products, services, loyalty programs and sales systems, and use that knowledge to assist customers and suggest additional items.
• Work toward sales goals and participate in pre-selling and sales-boosting events.
• Maintain department recovery standards, including the selling floor and fitting rooms.
• Support merchandise presentation, ensure accurate pricing and process markdowns accurately and promptly.
• Keep the shopping space clean, organized and inviting.
• Collaborate with colleagues to strengthen customer relationships and deliver store results.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed