Retail Sales Associate, Wheaton Plaza - Full Time

Macy's • Wheaton, MD

7d • $18 - $20 • Onsite

About The Position

As a Retail Selling Colleague, you combine results-focused selling with genuine hospitality to create standout shopping experiences. You learn about customers’ needs, provide personalized recommendations, connect them with relevant products and services, and use customer engagement and smart selling behaviors to achieve sales goals and inspire loyalty. The role includes helping maintain a clean, organized, and inviting shopping space.

Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and top-selling items, and keeping up with trends and promotions. They welcome customers, build friendly relationships, share loyalty program benefits, and close interactions with a sincere thank-you. Team members support one another and work to improve individual and store results.

The position requires flexible availability for days, evenings, weekends, and holidays, with regular and dependable attendance. Full-time colleagues are typically scheduled for 30 or more hours per week; hours depend on business needs and colleague availability. The work involves prolonged standing and walking, using computers and handheld electronic equipment, and lifting and moving items weighing up to 30 pounds.

Requirements

• No education or experience is required.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to build customer relationships, achieve sales goals, and participate in pre-selling and sales-boosting events.
• Comfort communicating with customers virtually, by phone, and in person.
• Ability to use point-of-sale technology and applications to support selling and fulfill customer orders.
• Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
• Ability to collaborate with the team to drive sales and deliver a positive customer experience.
• Self-motivation to maintain product knowledge, keep up with trends, and complete training through Macy’s educational resources.
• Ability to handle electronic devices.
• Ability to stand and walk around the store or department for at least two consecutive hours.
• Ability to frequently use computers and handheld electronic equipment.
• Ability to lift and move items weighing up to 30 pounds.
• Ability to perform physical tasks including reaching, including above eye level, moving, stooping, kneeling, crouching, and climbing ladders; color vision is also required.

Responsibilities

• Greet and connect with customers in a friendly, genuine way and support a positive shopping experience.
• Ask questions to identify customer needs and recommend relevant products and new items.
• Offer options and solutions to help customers complete purchases.
• Close out customers’ shopping journeys, acknowledge their purchases, and share in their excitement.
• Learn store products, services, loyalty programs, and sales systems to help customers and suggest additional items.
• Maintain department recovery standards, including the selling floor and fitting rooms.
• Maintain merchandise presentation, ensure pricing accuracy, and process markdowns accurately and on time.
• Build acceptance and respect to strengthen relationships with colleagues, customers, and communities.
• Prepare for the day by reviewing sales goals and learning about new arrivals, top-selling items, trends, and promotions.
• Share loyalty program benefits and end customer interactions with a sincere thank-you.
• Collaborate with teammates to support customers and achieve individual and store results.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed