Beauty Advisor - MAC, Wheaton Plaza - Full Time

Macy's•Wheaton, MD

3d•$18 - $18•Onsite

About The Position

As a Cosmetic Sales colleague, also known as a Beauty Advisor, you support customers’ beauty needs and drive sales. You act as both a product educator and beauty enthusiast, helping customers feel beautiful and confident. The role focuses on building a client base and strong client relationships to meet sales goals, using innovative selling approaches and communicating with customers virtually, by phone, and in person. You provide customer consultations, including applying makeup and other products. Full-time colleagues are typically scheduled for 30 or more hours per week. Hours depend on business needs and colleague availability. The role requires a flexible schedule, including days, evenings, weekends, and holidays, with dependable attendance and punctuality. Macy’s describes a dynamic, inclusive environment and offers competitive pay and benefits, including health and wellness coverage, a 401(k) match, paid time off, paid holidays, learning and leadership development, colleague resource groups, and volunteer opportunities. Additional offerings include merchandise discounts, performance-based incentives, an annual merit review, and an Employee Assistance Program with mental health counseling and legal and financial advice.

Requirements

At least 1 year of customer service or selling experience.
Good understanding of beauty products and the ability to give customers expert guidance.
Comfort communicating with customers virtually, by phone, and in person.
Ability to build customer relationships, achieve sales goals, and participate in sales events.
Ability to use point-of-sale technology and applications for selling and order fulfillment.
Self-motivation to maintain product knowledge, follow beauty trends, and complete training.
Ability to demonstrate and teach beauty products through customer application.
Proficiency in vendor product lines and beauty trends.
Excellent interpersonal skills and ability to work with colleagues at all levels and across departments.
Passion and a business-minded attitude for succeeding in a performance-based setting.
Ability to resolve customer problems constructively and with a forward-looking approach.
Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Enthusiasm for the beauty industry and ability to provide outstanding customer care.
Flexibility and sound judgment in ambiguous situations.
Ability to stand or walk around the store or department for prolonged periods of at least two consecutive hours; frequently use computers and handheld electronic equipment; reach above eye level; crouch, kneel, stoop, and climb a ladder; and lift and move items weighing up to 25 pounds.

Nice To Haves

Previous cosmetic or fragrance sales experience.

Responsibilities

Greet customers in a friendly and helpful manner.
Use product knowledge to provide expert guidance based on customers’ wants, features, and choices.
Build customer relationships by introducing beauty products and identifying customers’ needs.
Demonstrate and teach the use of beauty products by applying them to customers.
Maintain the display, organization, storage, and restocking of inventory.
Use the clientele program to connect with customers, achieve sales goals, communicate promotions and product launches, and enroll customers in the rewards program.
Participate in pre-selling and sales-boosting events to increase sales and reach personal sales targets.
Stay current with training through Macy’s educational resources, including vendor and virtual training as requested.
Merchandise new arrivals; process damages and testers; and select merchandise for return to vendors.
Use point-of-sale technology and applications to support selling and customer order fulfillment.
Follow hygiene standards and asset-protection control and compliance procedures.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Partner with the Beauty team to drive sales and deliver the customer experience.

Benefits

Competitive pay
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice