Beauty Advisor - MAC, Ridgedale - Full Time
About The Position
As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted expert for customers on beauty products. You create personalized, inspiring shopping experiences that build confidence and drive sales through product advice, demonstrations, makeup application, skincare recommendations, and tailored consultations. You use product knowledge and awareness of current trends to introduce items and innovations that match customers’ needs and styles. You build and manage a loyal client base through follow-up, virtual outreach, and personalized service, while working to exceed customer expectations and achieve sales goals. The role also involves preparing and maintaining the sales floor and beauty counter, keeping up with new arrivals, promotions, and trends, maintaining signage and pricing, and assisting with merchandise moves. Colleagues provide warm, collaborative service, promote loyalty benefits, and work toward individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules include weekend shifts and depend on business needs and colleague availability.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to deliver personalized beauty experiences, uncover customer needs, demonstrate product application, and explain the benefits and use of beauty products.
- Ability to use point-of-sale technology and digital tools.
Responsibilities
- Offer customers beauty advice, product demonstrations, makeup application, skincare recommendations, and tailored consultations.
- Build lasting customer relationships and grow a loyal client base through consistent follow-up, virtual outreach, and personalized service.
- Use product knowledge and awareness of trends to recommend products and introduce customers to new items and innovations.
- Achieve and surpass daily sales goals through exceptional customer service.
- Acquire new customers by opening credit accounts and sharing loyalty program benefits.
- Use clienteling tools to promote offers and product launches, participate in sales events, and stay current through training and vendor education.
- Maintain an organized, clean, and shoppable beauty counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
- Use point-of-sale technology and digital tools to process transactions and improve the shopping experience.
- Support colleagues through honesty, care, and collaboration.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Provide a positive customer departure experience, including communicating loyalty benefits, ensuring customers have what they need, and thanking them sincerely.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
