Beauty Advisor - MAC, Wheaton Plaza - Full Time

Macy's•Wheaton, MD

2d•Onsite

About The Position

The Beauty Advisor, also known as a Cosmetic Sales colleague, supports customers’ beauty needs and drives sales. This role combines product education and enthusiasm for beauty, helping customers feel beautiful and confident through consultations, product recommendations, and makeup application. The Beauty Advisor builds a client base and nurtures customer relationships to meet sales goals, using in-person, phone, and virtual communication. The position also involves maintaining merchandise and inventory, using sales technology, attending training, and contributing to a welcoming and respectful environment.

Requirements

At least 1 year of customer service or selling experience.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Passion for beauty and a business-minded attitude suited to a performance-based setting.
Ability to resolve customer problems constructively and with a forward-looking approach.
Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
Flexibility and sound judgment in ambiguous situations.
Good understanding of beauty products and ability to provide expert customer guidance.
Comfort communicating with customers in person, by phone, and virtually.
Ability to build customer relationships, achieve sales goals, and participate in sales events.
Ability to use point-of-sale technology and applications to support sales and order fulfillment.
Self-motivation to keep up with beauty products, trends, and training.
Ability to apply makeup and demonstrate product use to customers.
Proficiency in vendor product lines and beauty trends.
Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
Ability to partner with the Beauty team to drive sales and deliver a strong customer experience.
Ability to stand or walk around the store for prolonged periods of at least two consecutive hours; frequently use computers and handheld electronic equipment; reach above eye level, crouch, kneel, stoop, and use color vision; lift and move items weighing up to 25 pounds; and climb a ladder.

Nice To Haves

Previous cosmetic or fragrance sales experience.

Responsibilities

Greet customers in a friendly and helpful manner.
Use product knowledge to provide expert guidance based on customers’ wants, features, and choices.
Build customer relationships by introducing beauty products and uncovering customer needs.
Demonstrate and teach the use of beauty products by applying them on customers.
Maintain proper product displays, organization, storage, and inventory restocking.
Use the clientele program to connect with customers, achieve sales goals, share promotions and product launches, and enroll customers in the rewards program.
Participate in pre-selling and sales-boosting events to increase sales and reach personal sales targets.
Stay current with training through Macy’s educational resources, including vendor and virtual training as requested.
Merchandise new arrivals, process damages and testers, and select merchandise to return to vendors.
Use point-of-sale technology and applications to support selling and customer order fulfillment.
Follow hygiene standards and asset-protection controls and compliance procedures.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.