Retail Merchandising Support Associate, Wheaton Plaza - Part Time

Macy's•Wheaton, MD

13h•$18 - $20

About The Position

The Retail Merchandising Support Associate, also known as a Merchandising or Front of House Colleague, helps create exceptional customer experiences by sharing knowledge of Macy’s merchandise and services. The role supports floor relocations, improves visual presentation, arranges and maintains product displays, and keeps pricing and signage up to date. Associates also assist customers with product selection and purchases, maintain department recovery standards, and work with colleagues to meet department goals. The position requires flexible availability for days, evenings, weekends, and holidays. Part-time colleagues are typically scheduled 12–24 hours per week, with hours dependent on business needs and availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to handle electronic devices.
Ability to work independently and collaboratively and adapt to changing priorities.
No education or experience required.

Responsibilities

Greet customers and connect with them in a friendly, genuine way.
Ask questions to identify customer needs and recommend relevant products.
Offer options and solutions to help customers complete purchases.
Close out customers’ shopping experiences by celebrating their purchases.
Learn store products, services, loyalty programs, and sales systems to assist customers and suggest additional items.
Support floor relocations and enhance the visual presentation of merchandise.
Arrange and maintain product displays.
Maintain department recovery standards, including on the selling floor and in fitting rooms.
Use technology to keep product pricing, promotions, and signage accurate in accordance with company guidelines and policies.
Work with team members to achieve department goals and maintain a positive work environment.
Foster acceptance and respect in relationships with colleagues, customers, and communities.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice