At Your Service Center Associate, Wheaton Plaza - Part Time

Macy's • Wheaton, MD

1d • $18 - $20

About The Position

The At Your Service Center Associate provides a great customer experience during At Your Service activities, including Buy Online Pickup in Store transactions, processing returns, handling non-congruent items, and completing other assigned duties according to procedures and standards. The role supports customer service, sales, and total-store fulfillment in a fast-paced environment and requires flexibility to work various shifts, including nights, weekends, and holidays.

The associate helps customers throughout their shopping journey, fulfills pickup orders, uses store technology to complete transactions, and follows audit, asset protection, inventory control, compliance, and shortage-prevention procedures. The position requires regular interaction with customers and colleagues, as well as standing, walking, reaching, and lifting items weighing up to 30 pounds.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to use electronic devices.
• Ability to stand or walk for prolonged periods, including at least two consecutive hours.
• Ability to frequently use computers and handheld electronic equipment.
• Ability to reach above eye level, crouch, kneel, stoop, and distinguish colors.
• Ability to lift and move items weighing up to 30 pounds.
• No education or experience required.

Responsibilities

• Greet and connect with customers in a friendly, genuine way and support a positive customer experience.
• Recommend products by identifying customer needs and presenting relevant products and options.
• Offer options and solutions to help customers complete purchases.
• Close out customers’ shopping experiences and acknowledge their purchases.
• Assist customers throughout the total store experience, including when they use devices to shop and compare products.
• Support total-store fulfillment, including Buy Online Pickup in Store, and use the systems needed to complete transactions.
• Keep the customer pickup area organized and monitor alerts to complete BOPS orders on time.
• Conduct customer pickups by retrieving orders from back-of-house storage and delivering them curbside when needed.
• Demonstrate knowledge of store products and services to drive sales and minimize returns.
• Sell gift cards and help resolve customers’ Macy’s card issues as needed.
• Follow store audit policies and procedures.
• Follow asset protection, inventory control, compliance, and shortage-prevention procedures.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups and volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed