At Your Service Center Associate, Connecticut Post - Part Time

Macy's • Milford, CT

2d • $17 - $20

About The Position

As an At Your Service Center Associate, you support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks, while upholding Macy’s service standards. You help deliver a seamless, personalized shopping experience through strong multitasking, problem-solving, attention to detail, and a customer-first approach. The role involves working in a fast-paced environment with varying shifts, including nights, weekends, and holidays.

You welcome customers with genuine hospitality, assist with total-store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas organized. You help fulfill BOPS orders and complete curbside delivery, recover merchandise, maintain a clean and inviting shopping space, share loyalty benefits, support sales goals, and collaborate with colleagues to serve customers and the community.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges.
• Enjoyment of meeting people, learning about them, and sharing information.
• Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
• Comfort using electronic devices.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other At Your Service activities.
• Welcome customers with genuine hospitality and build customer relationships through friendly, personal conversations.
• Assist customers with total-store fulfillment and use the systems needed to complete transactions.
• Keep the collection, pickup, and return areas organized and customer-ready.
• Complete BOPS orders in a timely manner and provide curbside delivery.
• Recover merchandise and help maintain a clean, organized, and inviting shopping space.
• Share loyalty program benefits and help acquire new customers by opening credit accounts.
• Work toward daily sales goals and contribute to individual and store results.
• Support colleagues through honest, caring, and collaborative teamwork.
• Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups and volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed