At Your Service Center Associate, Connecticut Post - Part Time

Macy's • Milford, CT

2d • Onsite

About The Position

As an At Your Service Center Colleague, you support store fulfillment and customer service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks. You provide a seamless, personalized shopping experience while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment.

You welcome and assist customers, use the systems needed to complete transactions, and help keep pickup and return areas clean, organized, and ready for customers. You support timely completion and curbside delivery of BOPS orders, recover merchandise, share loyalty program benefits, and contribute to sales goals and positive team and customer experiences. Schedules depend on business needs and colleague availability; part-time colleagues are typically scheduled 12–24 hours per week. Weekend shifts are required, and shifts may include nights and holidays.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays; all schedules include weekend shifts.
• Regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
• Comfort using electronic devices and technology.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to talk, move constantly, reach with arms and hands, stoop, kneel, crouch, and climb ladders, including reaching above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers, handheld equipment, and cash registers, including processing register transactions.

Responsibilities

• Support At Your Service activities, including BOPS, merchandise returns, order pickups, and other assigned tasks.
• Assist customers with total store fulfillment and complete transactions using the required systems.
• Keep the collection, pickup, and return areas clean, organized, and ready for customers; recover merchandise to maintain a shoppable space.
• Ensure timely completion and curbside delivery of BOPS orders.
• Welcome customers with genuine hospitality, build relationships, and resolve customer needs and issues.
• Share loyalty program benefits and help acquire new customers by opening credit accounts.
• Work toward daily sales goals and contribute to individual and store results.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Collaborate with and support colleagues to serve customers and communities.
• Maintain regular, dependable attendance and punctuality.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed