At Your Service Center Associate, Reno Meadowood - Part Time

Macy's•Reno, NV

23h•$15 - $20•Onsite

About The Position

As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role involves multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Colleagues help maintain clean, organized, welcoming service areas and contribute to sales goals and positive customer experiences through genuine hospitality and teamwork. Daily work includes preparing the service area, reviewing sales goals and product information, welcoming customers, assisting with store fulfillment and pickup transactions, keeping pickup and return areas organized, and completing BOPS orders and curbside deliveries promptly. Colleagues also share loyalty program benefits, thank customers, collaborate with teammates, and continually work to improve individual and store results. Part-time colleagues are typically scheduled 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Flexible availability may include days, evenings, nights, weekends, and holidays.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Communicate effectively with customers, coworkers, and supervisors.
Read and understand employment policies and safety rules and procedures in English.
Make prompt, sound decisions to address customer needs and resolve issues.
Communicate and collaborate comfortably with customers and colleagues.
Meet daily sales goals.
Enjoy meeting people, learning about them, and sharing information.
Be resourceful, adaptable to changing priorities, able to work independently, and effective as part of a team.
Use electronic devices comfortably.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
Assist customers with all aspects of total store fulfillment and complete transactions using the required systems.
Welcome customers with genuine hospitality and build positive customer relationships through friendly, personal conversations.
Keep the At Your Service, pickup, and return areas clean, organized, and ready for customers.
Complete BOPS orders and curbside deliveries in a timely manner.
Recover merchandise and help maintain a clean, organized, shoppable store environment.
Share loyalty program benefits and help acquire new customers by opening credit accounts.
Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
Work toward daily sales goals and contribute to individual and store results.
Collaborate with and support colleagues to serve customers and communities.
End customer interactions with a sincere thank-you and ensure customers have what they need.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice