At Your Service Center Associate, Wheaton Plaza - Part Time

Macy's•Wheaton, MD

7d•Onsite

About The Position

The At Your Service Center Associate provides a positive customer experience while handling Buy Online Pickup in Store transactions, processing returns, managing non-congruent items, and completing other assigned duties according to store procedures and standards. The role supports customers throughout the store and fulfillment experience, including order pickup, curbside delivery, sales, and resolving Macy’s card issues. Associates work in a fast-paced retail environment, switch between tasks, and collaborate with colleagues to deliver service and support sales.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating with customers virtually, by phone, and in person.
Ability to build customer relationships, achieve sales goals, and participate in pre-selling and sales-boosting events.
Ability to use point-of-sale technology, applications, and electronic devices to support selling and order fulfillment.
Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
Ability to collaborate with the team to drive sales and deliver a positive customer experience.
Ability to adapt to changing priorities, work independently, and contribute to team dynamics.
Ability to stand or walk for prolonged periods, including at least two consecutive hours; frequently use computers and handheld electronic equipment; reach, including above eye level; crouch, kneel, stoop, and climb ladders; and lift and move items weighing up to 30 pounds.
No education or experience required.

Responsibilities

Greet customers and connect with them in a friendly, genuine way.
Ask questions to identify customer needs, recommend products, and offer options to complete sales.
Close out customers’ shopping journeys by wrapping purchases and celebrating their selections.
Assist customers throughout the store experience, including with shopping and comparison devices.
Complete Buy Online Pickup in Store fulfillment transactions and maintain an organized collection area.
Monitor alerts and complete pickup orders on time; retrieve orders from back-of-house storage and deliver them curbside when needed.
Use required systems to process transactions, returns, and fulfillment orders.
Demonstrate knowledge of store products and services to drive sales and minimize returns.
Sell gift cards and help resolve Macy’s card issues as needed.
Follow store audit policies and procedures.
Adhere to asset protection, inventory control, compliance, and shortage-prevention procedures.
Build respectful, accepting relationships with colleagues, customers, and communities.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.