At Your Service Center Associate, Lakeside Shopping Center - Part Time

Macy's • Metairie, LA

1d

About The Position

The At Your Service Center Associate supports Macy’s At Your Service activities and helps deliver a seamless, personalized shopping experience. Tasks include Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned duties while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment.

Associates welcome and assist customers, support total store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas clean, organized, and ready for customers. They help achieve sales goals, share loyalty program benefits, and work collaboratively with colleagues to provide genuine hospitality and improve store results. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules and procedures in English.
• Make prompt, sound decisions to address customer needs and resolve issues.
• Be comfortable communicating and collaborating with customers and colleagues.
• Enjoy meeting people, learning about them, and sharing information.
• Be resourceful, adapt to changing priorities, work independently, and contribute to a team.
• Be comfortable using electronic devices.
• Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other At Your Service activities.
• Assist customers with total store fulfillment and provide a seamless, personalized shopping experience.
• Use the systems and equipment needed to complete transactions.
• Keep pickup and return areas clean, organized, and ready for customers; recover merchandise and maintain a shoppable space.
• Complete BOPS orders and curbside deliveries in a timely manner.
• Welcome customers, build relationships through friendly conversations, and provide genuine hospitality.
• Share loyalty program benefits, help acquire new customers by opening credit accounts, and work toward daily sales goals.
• Review sales goals, learn about new arrivals, top-selling items, trends, and promotions.
• Collaborate with colleagues and contribute to individual and store results.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed