Part Time Floor Leader - Lakeside Shopping Center

Lush•New Orleans, LA

About The Position

As a Part Time Floor Leader, you support the Store Management Team across store operations, including driving sales, opening and closing the store, reviewing sales results, and leading training. You spend much of your time on the shop floor, leading and inspiring sales associates to meet their goals and creating an exceptional customer experience, a motivated team, and operational excellence. The role includes coaching sales associates using StoreForce dashboard results, delivering customer consultations and product demonstrations, educating customers about Lush’s brand values, and developing product knowledge. You also support team development and inclusion, cash handling, store opening and closing, attendance and communications, visual merchandising, inventory, and compliance with company policies and standards. The position is part-time, scheduled for 20–29 hours weekly, and pays $16.50 per hour.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening and closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience problem-solving customer service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and give feedback to the sales team, adjust shop-floor structure, and help meet or exceed sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales.
Deliver a high-quality customer experience, including product demonstrations, and collaborate with the team to exceed sales goals.
Educate customers about Lush brand values, including its positions on animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Build product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Seek feedback and development opportunities, and assess personal performance.
Encourage open communication and listen to team perspectives on diversity, equity, inclusion, and belonging; promote teamwork and recognize employees’ contributions.
Handle customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, secure the store, and take deposits to the bank when required.
Model punctuality and attendance, monitor employee breaks, and review daily communications and task lists with team members.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines and adjust product displays based on sales and customer experience.
Support store management in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.
Accommodate store needs with a flexible schedule, including evenings, weekends, and holidays.