Full Time Floor Leader - Lakeside Shopping Center

Lush Handmade Cosmetics•New Orleans, LA

About The Position

As a Floor Leader, you support the Store Management Team across the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. You work with fellow leaders to create an exceptional customer experience, a motivated staff, and strong operational performance. The role is primarily spent on the shop floor, leading and inspiring Sales Ambassadors to achieve sales goals and fostering a positive, productive environment. You deliver customer service and product demonstrations, educate customers about Lush’s brand values and products, and help maintain store standards. You also coach team members, support store operations and inventory, and help ensure compliance with company policies and procedures.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening and closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and give feedback to the sales team, adjust shop-floor structure, and work toward sales goals.
Take ownership of sales results, grow the contribution of assigned segments to store sales, and celebrate team achievements.
Lead by example in delivering a high-quality customer experience, including product demonstrations; observe customer consultations and collaborate with the team to meet sales goals.
Educate customers about Lush’s brand values and positions, including fighting animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Support community engagement, store parties, and other initiatives to attract customers.
Build product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, seek feedback, and pursue opportunities to improve skills and knowledge.
Encourage open communication and listen to team members on diversity, equity, inclusion, and belonging; foster teamwork, collaboration, and recognition of individual contributions.
Manage cash handling and customer transactions; open and close registers, reconcile cash drawers, prepare nightly deposits, secure the store, and take deposits to the bank when required.
Model punctuality and attendance, encourage these standards among employees, monitor scheduled breaks, and review daily communications and task lists.
Maintain a clean, organized, and visually appealing store.
Train team members on inventory best practices and freshness standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust displays based on sales and improve the customer experience.
Support the management team in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.