Full Time Floor Leader - Lakeside Shopping Center
About The Position
The Floor Leader supports the Store Management Team across the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. The role is primarily spent on the shop floor, leading and inspiring sales associates to meet and exceed goals while helping create an exceptional customer experience, a motivated team, and operational excellence. The Floor Leader coaches the team using sales results, demonstrates excellent customer service and product knowledge, and represents Lush brand values. The role also supports team development and inclusion, cash handling and store security, attendance and break practices, merchandising, inventory, and compliance with company policies and procedures.
Requirements
- At least 1 year of experience in customer service and sales.
- At least 1 year of experience with cash handling and opening and closing procedures.
- At least 1 year of supervisory experience involving coaching, feedback, and training.
- At least 1 year of experience solving customer service problems in day-to-day operations.
- At least 1 year of experience working in a fast-paced team environment.
- Knowledge of and passion for skincare, natural beauty, and ethical business.
- Flexible availability to accommodate store needs, including evenings, weekends, and holidays.
Nice To Haves
- Experience with consultation-based customer service models.
- Experience analyzing sales metrics.
- Experience working in skincare or cosmetics.
- Experience in cross-cultural collaboration and DEIB or social justice training.
- Fluency in Spanish, French, or other languages.
Responsibilities
- Use StoreForce dashboard results to coach and give feedback to the sales team, adjust shop floor structure as needed, and drive sales goals.
- Take ownership of personal sales results and grow the contribution of assigned segments to overall store sales.
- Lead by example in delivering a high-quality customer experience, including product demonstrations and customer consultations.
- Educate customers about Lush brand values, including its positions on animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
- Support community engagement, store parties, and other initiatives that drive store traffic.
- Build product knowledge and make informed product recommendations.
- Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
- Seek feedback and development opportunities and assess personal performance.
- Encourage open communication and listening around diversity, equity, inclusion, and belonging; promote teamwork and recognize employees’ contributions.
- Manage cash transactions, registers, cash drawer reconciliation, nightly deposits, and store security; take deposits to the bank when required.
- Model punctuality and attendance, monitor employee breaks, and review daily communications and task lists.
- Maintain a clean, organized, and visually appealing store.
- Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
- Adjust product displays using visual merchandising guidelines and sales results.
- Support store compliance with company standards for opening and closing, product integrity, respectful workplaces, and health and safety.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
