Part Time Floor Leader - Lakeside Shopping Center

Lush Handmade Cosmetics•New Orleans, LA

About The Position

As a Floor Leader, you support the Store Management Team across the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. Working with other leaders, you help deliver an exceptional customer experience, maintain a motivated team, and ensure operational excellence. You spend much of your time on the shop floor leading and inspiring sales associates to meet and exceed goals while fostering a positive, productive environment. The role includes coaching and feedback based on sales performance, serving customers through consultations and product demonstrations, communicating Lush brand values, and developing product knowledge. You also train and coach team members, promote diversity, equity, inclusion, and belonging, manage cash-handling and opening/closing tasks, support attendance and shift communications, maintain store presentation and inventory standards, and help ensure compliance with company policies and health and safety practices.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience in cash handling and opening/closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure as needed, and help meet or exceed sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales.
Lead by example in providing a high-quality customer experience, including product demonstrations and consultations.
Educate customers about Lush brand values and communicate the company's positions on animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Support community engagement, store parties, and other initiatives that drive store traffic.
Build product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Seek feedback and development opportunities and take ownership of personal performance and growth.
Encourage open communication and listen to team members on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of individual contributions.
Manage cash transactions, register opening and closing, cash-drawer reconciliation, nightly deposits, and store security at closing; take deposits to the bank when required.
Model punctuality and attendance, monitor employee breaks, and review daily communications and task lists with the team.
Maintain a clean, organized, and visually appealing store.
Train team members on inventory best practices and fresh standards and support management with inventory tasks.
Use visual merchandising guidelines and adjust displays based on sales and customer experience.
Support compliance with company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.