Full Time Floor Leader - Lakeside Shopping Center

Lush•New Orleans, LA

3d•Onsite

About The Position

The Floor Leader supports the Store Management Team across all areas of the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. Working primarily on the shop floor, the Floor Leader leads and inspires sales associates to achieve goals and helps create an exceptional customer experience, a motivated team, and strong operational performance. The role includes coaching sales associates using sales results, delivering product demonstrations and excellent customer service, educating customers about Lush’s brand values and products, and developing product knowledge. The Floor Leader also supports team development and inclusion, cash handling, store opening and closing, attendance and break practices, merchandising, inventory, and compliance with company policies and safety standards.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience in cash handling and opening/closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure, and meet or exceed sales goals.
Take ownership of individual results and grow the contribution of assigned segments to store sales.
Deliver a strong customer experience on the shop floor, including product demonstrations; observe and listen to consultations and work with the team to meet sales goals.
Educate customers about Lush brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Support community engagement and traffic-driving initiatives, including hosting store parties.
Build product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, and seek feedback and opportunities to improve.
Encourage open communication and listening around diversity, equity, inclusion, and belonging; promote teamwork and recognize employees’ contributions.
Manage cash transactions, register opening and closing, cash drawer reconciliation, nightly deposits, and store security at closing; take deposits to the bank when required.
Model good attendance and punctuality, monitor employee breaks, and review daily communications and task lists with team members.
Maintain a clean, organized, visually appealing store.
Train the team on inventory best practices and fresh standards and support management with inventory tasks.
Use visual merchandising guidelines and adjust displays based on sales and customer experience.
Support store compliance with company standards for opening and closing, product integrity, respectful workplace, health, and safety.