Full Time Floor Leader - Madison-Hilldale Shopping Center

Lush Handmade Cosmetics•Madison, WI

9d•Onsite

About The Position

As a Floor Leader, you support the Store Management Team across store operations, sales, customer experience, and team development. You work on the shop floor to lead and inspire sales associates, help the team achieve sales goals, and contribute to a positive and productive workplace. The position involves driving sales, opening and closing the store, analyzing sales results, and leading training sessions. You help create an exceptional customer experience, a motivated staff, and strong operational performance while representing Lush's brand values.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience in cash handling and opening/closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure as needed, and work toward sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales.
Deliver a strong customer experience on the shop floor, including product demonstrations; observe consultations, collaborate with the team, and work toward daily sales goals.
Educate customers about Lush brand values and communicate its positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Support community engagement, store parties, and other initiatives that drive store traffic.
Continuously build product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development by assessing performance and seeking feedback, resources, and opportunities to improve.
Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of employees’ contributions.
Handle customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, secure the store, and take deposits to the bank when required.
Model reliable attendance and punctuality, and encourage the same from employees.
Monitor employee breaks and review daily communications, store updates, and task lists to support prepared and organized shifts.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use Visual Merchandising guidelines to adjust product displays in response to sales and customer experience needs.
Support the management team in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace, and health and safety.