Part Time Floor Leader - Madison-Hilldale Shopping Center

Lush Handmade Cosmetics•Madison, WI

9d•Onsite

About The Position

As a Part Time Floor Leader, you support the Store Management Team across all areas of the business, including sales, store opening and closing, sales analysis, and team training. You spend most of your time on the shop floor, leading and inspiring Sales Ambassadors to meet and exceed goals while creating an exceptional customer experience, a positive and motivated team, and strong store operations. The position is listed for 20–29 hours per week at the Madison-Hilldale Shopping Center. You help build the Lush brand by educating customers about its values and products, delivering product demonstrations, and making informed recommendations. You coach and develop team members, encourage inclusion and belonging, and support the management team in maintaining store standards, safety, and operational excellence.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening/closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible availability for evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop floor structure, and help meet or exceed sales goals.
Take ownership of sales results and grow the contribution of assigned segments to total store sales.
Deliver a strong customer experience on the shop floor, including product demonstrations; observe customer consultations and collaborate with the team to exceed sales goals.
Educate customers about Lush brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Participate in community engagement, store parties, and other initiatives that drive store traffic.
Build product knowledge and make informed recommendations for customer needs.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, seek feedback and resources, and pursue opportunities to improve skills and knowledge.
Encourage open communication about diversity, equity, inclusion, and belonging; promote teamwork and collaboration and recognize employees’ contributions.
Manage cash handling and customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, and secure the store at closing.
Take deposits to the bank when required at the store location.
Model reliable attendance and punctuality, and encourage these standards among employees.
Monitor employee breaks and review daily communications, store updates, and task lists so team members are prepared for their shifts.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays based on sales and customer experience.
Support the management team in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.
Work a flexible schedule to accommodate store needs, including evenings, weekends, and holidays.