Part Time Floor Leader - Madison-Hilldale Shopping Center
About The Position
As a Floor Leader, you support the Store Management Team across the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. You work with fellow leaders to create an exceptional customer experience, a motivated staff, and strong operational performance. Most of your day is spent on the shop floor leading and inspiring sales associates to meet and exceed goals. You foster a passionate, positive, productive, and enjoyable work environment while helping customers and employees have a positive experience. The role also involves representing Lush’s brand values, developing product knowledge, coaching team members, and maintaining store standards.
Requirements
- At least 1 year of experience in customer service and sales.
- At least 1 year of experience with cash handling and opening/closing procedures.
- At least 1 year of supervisory experience involving coaching, feedback, and training.
- At least 1 year of experience problem-solving customer service issues in day-to-day operations.
- At least 1 year of experience in a fast-paced team environment.
- Knowledge of and passion for skincare, natural beauty, and ethical business.
- Flexible availability to accommodate store needs, including evenings, weekends, and holidays.
Nice To Haves
- Experience with consultation-based customer service models.
- Experience analyzing sales metrics.
- Experience working in skincare or cosmetics.
- Experience in cross-cultural collaboration and DEIB or social justice training.
- Fluency in Spanish, French, or other languages.
Responsibilities
- Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop floor structure, and help meet or exceed sales goals.
- Take ownership of sales results, grow the contribution of assigned segments to store sales, and celebrate team achievements.
- Lead by example in delivering a high-quality customer experience, including product demonstrations; observe consultations and collaborate with the team to exceed sales goals.
- Educate customers about Lush brand values and communicate its positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
- Support community engagement, store parties, and other initiatives that drive store traffic.
- Continuously develop product knowledge and make informed product recommendations.
- Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
- Take ownership of personal development, assess performance, seek feedback and resources, and pursue opportunities to improve skills and knowledge.
- Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of individual contributions.
- Handle customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, and secure the store at closing; take deposits to the bank when required at the location.
- Model punctuality and good attendance, encourage these standards among employees, and monitor scheduled breaks.
- Review daily communications, store updates, and task lists so team members are informed and prepared for shifts.
- Maintain a clean, organized, and visually appealing store.
- Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
- Use visual merchandising guidelines to adjust product displays based on sales and improve the customer experience.
- Support management in maintaining compliance and ensuring staff follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
