Full Time Floor Leader - Madison-Hilldale Shopping Center
About The Position
As a Floor Leader, you support the Store Management Team across all areas of the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. Working with fellow leaders, you help create an exceptional customer experience, a motivated staff, and operational excellence. You spend your day on the shop floor leading and inspiring Sales Ambassadors to achieve their goals. By fostering a positive, productive team culture, you help create a rewarding experience for customers and employees. The role also involves promoting Lush’s brand values, building product knowledge, and supporting the store’s sales and operational standards.
Requirements
- At least 1 year of experience in customer service and sales.
- At least 1 year of experience with cash handling and opening/closing procedures.
- At least 1 year of supervisory experience involving coaching, feedback, and training.
- At least 1 year of experience solving customer-service issues in day-to-day operations.
- At least 1 year of experience in a fast-paced team environment.
- Knowledge of and passion for skincare, natural beauty, and ethical business.
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
Nice To Haves
- Experience with consultation-based customer service models.
- Experience analyzing sales metrics.
- Experience working in skincare or cosmetics.
- Experience in cross-cultural collaboration and DEIB or social justice training.
- Fluency in Spanish, French, or other languages.
Responsibilities
- Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure as needed, and work toward sales goals.
- Take ownership of sales results and grow the contribution of assigned segments to overall store sales.
- Lead by example in providing excellent customer service, including product demonstrations; observe and listen to consultations, collaborate with the team, and work to exceed daily sales goals.
- Educate customers on Lush brand values and communicate the company’s positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
- Support community engagement and traffic-driving initiatives, including hosting store parties.
- Continuously build product knowledge and make informed product recommendations.
- Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
- Take ownership of personal development, assess performance, and seek feedback and opportunities to improve skills and knowledge.
- Encourage open communication and listen to team members on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of employees’ contributions.
- Manage cash handling, customer transactions, register opening and closing, cash-drawer reconciliation, nightly deposits, and store security; take deposits to the bank when required.
- Model punctuality and attendance, encourage the same from employees, and monitor scheduled breaks.
- Review daily communications, store updates, and task lists so team members are informed and prepared.
- Maintain a clean, organized, and visually appealing store.
- Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
- Use visual merchandising guidelines to adjust product displays based on sales and customer experience.
- Support the management team in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace, and health and safety.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
