Part Time Floor Leader - Madison-Hilldale Shopping Center

Lush•Madison, WI

10d•Onsite

About The Position

As a Part Time Floor Leader, you support the Store Management Team across all areas of the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. You work on the shop floor to lead and inspire sales associates, foster a passionate and positive workplace, and help deliver an exceptional customer experience and operational excellence. The role includes coaching the sales team, demonstrating products and excellent customer service, educating customers about Lush brand values and products, and developing team members’ sales skills and product knowledge. You also support store operations through cash handling, opening and closing procedures, attendance and break monitoring, merchandising, inventory, and compliance with company policies and standards.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience in cash handling and opening/closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure, and help meet or exceed sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales.
Deliver an excellent customer experience on the shop floor, including product demonstrations; observe consultations and collaborate with the team to exceed sales goals.
Educate customers on Lush brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Support community engagement, store parties, and other initiatives to drive store traffic.
Continually develop product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Assess personal performance and seek feedback, resources, and opportunities for development.
Encourage open communication and listening around diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of employees’ contributions.
Handle customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, and secure the store at day’s end.
Take deposits to the bank when required by the store location.
Model good attendance and punctuality, and encourage the same from employees.
Monitor employee breaks to ensure scheduled breaks are taken.
Review daily communications, store updates, and task lists so team members are informed and prepared.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays based on sales and customer experience.
Support management in maintaining compliance and ensuring staff follow company standards for opening and closing, product integrity, respectful workplace, and health and safety.