Full Time Floor Leader - Madison-Hilldale Shopping Center

Lush•Madison, WI

10d

About The Position

The Floor Leader supports the Store Management Team across sales, customer experience, staff development, and store operations. Working primarily on the shop floor, the Floor Leader leads and inspires sales associates to meet and exceed goals, provides coaching and feedback, and helps create an exceptional customer experience and a positive, productive work environment. The role also supports operational excellence through cash handling, opening and closing procedures, merchandising, inventory, and adherence to company policies and standards. The position is full-time, with a stated schedule of 30–39 hours per week.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening/closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and give feedback to the sales team, adjust shop-floor structure as needed, and work toward sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales.
Deliver a high-quality customer experience, including product demonstrations, and observe and support customer consultations.
Educate customers about Lush brand values, including its positions on animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Support community engagement, store parties, and other initiatives intended to drive store traffic.
Continue developing product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, and seek feedback and opportunities to improve.
Encourage open communication about diversity, equity, inclusion, and belonging, and promote teamwork, collaboration, and recognition of employees’ contributions.
Handle customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, secure the store, and take deposits to the bank when required.
Model good attendance and punctuality, monitor employee breaks, and review daily communications and task lists with the team.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays based on sales and customer experience.
Support the management team in maintaining compliance with company standards and policies for opening and closing, product integrity, respectful workplace, and health and safety.