At Your Service Center Associate, Makalapua - Part Time

Macy's•Kailua Kona, HI

17h•Onsite

About The Position

As an At Your Service Center Associate at Macy’s, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks. You use the systems needed to complete transactions and maintain an organized collection area so customers can pick up orders smoothly. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. You also help keep the shopping space clean, organized, and inviting, recover merchandise, support sales goals, and share loyalty program benefits with customers. Associates welcome customers with genuine hospitality, build relationships through friendly conversations, and work collaboratively with teammates. Schedules depend on business needs and colleague availability. Part-time colleagues are typically scheduled 12–24 hours per week, and all schedules include weekend shifts. Availability for days, evenings, weekends, and holidays is required. The position involves frequent technology use, including handheld equipment and cash registers. Physical demands include talking, lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders. Associates must be able to stand for at least two consecutive hours and lift at least 25 pounds. Close vision, color vision, depth perception, and focus adjustment are also required.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to make prompt, sound decisions to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
Comfort using electronic devices and technology.
Ability to talk, lift, move, stand, reach, stoop, kneel, crouch, and climb ladders; stand for at least two consecutive hours and lift at least 25 pounds.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
Assist customers with total store fulfillment and use the necessary systems to complete transactions.
Keep the collection, pickup, and return areas organized, clean, and ready for customers.
Ensure timely completion and curbside delivery of BOPS orders.
Recover merchandise and help maintain a clean, shoppable space.
Welcome customers, provide genuine hospitality, and build relationships through friendly, personal conversations.
Share loyalty program benefits and help acquire new customers by opening credit accounts.
Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and contribute to sales goals.
Collaborate with teammates and support customers and colleagues with honesty, care, and teamwork.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program, including mental health counseling and legal and financial advice