At Your Service Center Associate, Carlsbad Plaza Camino Real - Part Time

Macy's • Carlsbad, CA

1d • Onsite

About The Position

As an At Your Service Center Associate at Macy’s, you support a seamless and personalized customer shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks in accordance with Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment.

You welcome and assist customers, support total store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas organized. You help complete BOPS orders and curbside delivery promptly, recover merchandise, and maintain a clean, inviting shopping space. You also share loyalty benefits and credit-account opportunities, contribute to sales goals, and collaborate with colleagues to provide genuine hospitality and a friction-free customer experience.

This part-time role requires flexible availability, including nights, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Part-time colleagues are typically scheduled 12–24 hours per week.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
• Comfort using electronic devices.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
• Assist customers with all aspects of total store fulfillment and provide a personalized, hospitable service experience.
• Use the systems needed to complete transactions and keep the customer pickup collection area organized.
• Complete BOPS orders and curbside delivery promptly.
• Recover merchandise and keep pickup and return areas clean, organized, and shoppable.
• Share loyalty program benefits and help acquire new customers by opening credit accounts.
• Work toward daily sales goals and contribute to individual and store results.
• Learn about new arrivals, top-selling items, trends, and promotions to support the team and engage customers.
• Collaborate with colleagues and adapt to changing priorities.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed