Retail Fragrance Sales Leader, Carlsbad Plaza Camino Real - Full Time

Macy's • Carlsbad, CA

10d • Onsite

About The Position

The Fragrance Team Leader drives sales and customer service across the Fragrance department. The role uses product knowledge to develop and motivate colleagues to deliver excellent customer service and meet sales goals. The leader partners with the Sales and Customer Experience Manager, beauty vendors, and store leadership to execute company and store events and sales strategies. Full-time colleagues are typically scheduled for 30 or more hours per week, with actual hours dependent on business needs and colleague availability.

Requirements

• Demonstrated ability to lead, guide, support, and coach a team to improve performance and engagement.
• Proficiency in vendor product lines and beauty trends.
• Ability to use metrics and analyze detailed reports to develop sales action plans.
• Strong written and verbal communication skills.
• Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
• Creative, strategic, and technical problem-solving skills.
• Attention to detail in daily tasks, reporting, and meeting business goals.
• Ability to collaborate with the wider Beauty team to drive sales and deliver the customer experience.
• Ability to lead by example and motivate a team to reach goals.
• Enthusiasm for the beauty industry and skills to provide outstanding customer service.
• Passion and a business-minded attitude for succeeding in a performance-based environment.
• Ability to pursue daily sales goals through customer interaction, client outreach, relationship building, and recruiting new customers to the brand.
• Ability to resolve customer problems constructively.
• Ability to manage multiple tasks in a fast-paced environment.
• Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
• 1 to 2 years of relevant work experience.
• Ability to stand or walk for at least two consecutive hours; lift at least 25 pounds; and perform tasks involving constant movement, reaching, stooping, kneeling, crouching, and climbing ladders.
• May need to reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Connect business priorities to colleagues’ daily activities, explaining how brand training, events, and product strategies drive sales.
• Model teamwork and behaviors that support sales goals and an elevated customer experience.
• Coordinate with vendors and store leadership to execute marketing-calendar events and achieve the sales plan.
• Analyze business performance and develop strategies to exceed daily, weekly, monthly, seasonal, and annual goals.
• Onboard new hires, review colleague productivity, provide coaching and feedback, and partner with store leadership on team performance.
• Support cross-brand selling and train the Fragrance team on unassisted brands and department key items.
• Create compelling customer experiences, encourage product discovery, and build lasting customer relationships.
• Use the clientele program to build customer relationships, meet sales goals, and share promotions and product launches.
• Build brand loyalty by engaging customers in the rewards program.
• Promote continuous learning through personal example, product demonstrations, and peer-to-peer learning.
• Maintain product knowledge by attending virtual and in-person training from designated brands.
• Merchandise new receipts; process damages and testers; and select merchandise for return to vendors.
• Follow safety and hygiene standards and comply with asset protection control procedures.
• Foster acceptance and respect to strengthen relationships and authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed