Retail Fragrance Sales Leader, Carlsbad Plaza Camino Real - Full Time
About The Position
As a Fragrance Team Leader, you drive sales and customer service across the Fragrance department. You share product knowledge and develop and motivate colleagues to deliver excellent service and meet sales goals. You partner with the Sales and Customer Experience Manager and beauty vendors to execute company and store events. The role also involves connecting business priorities to daily team activities, analyzing performance, coaching colleagues, supporting cross-brand selling, building customer relationships, maintaining product knowledge, and completing merchandising and safety tasks. The position is full-time. Macy’s says full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability. The schedule requires flexibility for days, evenings, weekends, and holidays, along with dependable attendance and punctuality. The role requires 1 to 2 years of relevant work experience and includes prolonged standing and walking, frequent use of computers and handheld electronic equipment, lifting at least 25 pounds, reaching, stooping, kneeling, crouching, and climbing ladders.
Requirements
- Demonstrated ability to lead a team, providing guidance, support, and coaching to drive performance and engagement.
- Proficiency in vendor lines and beauty trends, serving as a knowledgeable resource.
- Ability to use metrics and analyze detailed reports to develop action plans for sales goals.
- Strong written and verbal communication skills.
- Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
- Ability to think creatively, strategically, and technically to address business challenges and opportunities.
- Attention to detail in daily tasks, reports, and business goals.
- Ability to collaborate with the Beauty team to drive line sales and deliver the customer experience.
- Ability to lead by example and motivate a team to reach goals.
- Enthusiasm for the beauty industry and ability to provide outstanding customer service.
- Passion and a business-minded attitude in a performance-based work environment.
- Ability to pursue daily sales goals through customer interaction, client outreach, relationship building, and recruiting new customers to the brand.
- Ability to resolve customer problems constructively and forward-looking.
- Ability to manage multiple tasks in a fast-paced environment.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- 1 to 2 years of relevant work experience.
- Ability to stand or walk around the store or department for prolonged periods, including at least two consecutive hours.
- Frequent use of computers and handheld electronic equipment.
- Ability to lift at least 25 pounds and to stoop, kneel, crouch, climb ladders, and reach with arms and hands; may need to reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Connect business priorities to colleagues’ daily activities by providing direction on how brand training, events, and product strategies drive sales.
- Inspire teamwork, model expected behavior, and communicate activities that help achieve sales goals and elevate the customer experience.
- Communicate with vendors and store leadership to execute marketing-calendar events and achieve the sales plan.
- Analyze business performance and develop strategies to exceed daily, weekly, monthly, seasonal, and annual goals.
- Onboard new hires, review colleague productivity, provide coaching and feedback, and partner with store leadership on team performance.
- Support cross-brand selling and train the Fragrance team on unassisted brands and department key items.
- Offer customers engaging product experiences and opportunities to discover products and build lasting relationships.
- Use the clientele program to build customer relationships, meet sales goals, and share promotions and product launches.
- Build brand loyalty by engaging customers in the rewards program.
- Encourage continuous learning through personal example, product demonstrations, and peer-to-peer learning.
- Maintain product knowledge by attending designated brands’ virtual and in-person training.
- Merchandise new receipts, process damages and testers, and select merchandise for return to vendors.
- Follow safety and hygiene standards and comply with asset protection control procedures.
- Foster acceptance and respect to strengthen relationships and create authentic connections with colleagues, customers, and communities.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
