Retail Selling Support Associate - Womens Clothing, Carlsbad Plaza Camino Real - Part Time

Macy's • Carlsbad, CA

2d • Onsite

About The Position

As a Macy’s Women’s Clothing Selling Support Associate, you help customers express their personal style through attentive, knowledgeable service and genuine hospitality. You circulate the sales floor to understand customer needs, share product information and loyalty program benefits, and guide customers through their shopping experience. You also help maintain merchandise standards, keep fitting rooms and the sales floor shoppable, and assist with fulfillment. The role focuses on customer service and selling, rather than solely cashiering.

Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and ensuring the sales floor is ready for customers. Throughout the day, they welcome customers, build relationships, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They work collaboratively, strive to achieve sales goals, and help keep the shopping space clean, organized, and inviting.

This is a part-time position. Part-time colleagues are typically scheduled 12–24 hours per week, depending on business needs and colleague availability. All schedules include weekend shifts.

Requirements

• Flexible availability for days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
• Ability to use electronic devices.
• Ability to perform the physical requirements of the role, including talking, lifting, constant moving, standing, and reaching.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Welcome customers and engage them in friendly, personal conversations to understand their needs and build customer relationships.
• Share product knowledge, current trends, promotions, and loyalty program benefits with customers.
• Work toward daily sales goals and help acquire new customers by opening credit accounts and sharing loyalty benefits.
• Support customers throughout their shopping journey and provide a sincere, helpful closing to their visit.
• Maintain a clean, organized, and shoppable sales floor and fitting rooms by recovering merchandise and supporting upkeep.
• Update signs and pricing and assist with merchandise moves.
• Assist with fulfillment and help ensure the store is polished and ready for customers.
• Collaborate with colleagues and contribute to team and store results.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed