T-Mobile Retail Sales Associate ABERDEEN | Beards Hill Rd 2 [699E]

Arch Telecom•ABERDEEN, MD

3d•$15 - $30•Onsite

About The Position

Arch Telecom is a national wireless preferred retailer with more than 200 stores across the United States. Mobile Associates work as part of a retail team, serving as brand ambassadors who create energy and excitement around products and services. They focus on customers’ needs, build meaningful relationships, and develop expertise in recommending device and service solutions. This is a learning role that prepares associates for promotion to Mobile Expert after completing training. The associate learns customer service and sales skills while providing a high-quality customer experience. They help customers continue their shopping journey, demonstrate technology, recommend personalized device, service, and accessory solutions, and guide customers through purchases. They also learn digital tools and store systems, complete training, and partner with colleagues across sales, business, and customer service to resolve issues and identify small-business leads. The position is available full-time or part-time at the Aberdeen, Maryland location.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time work (40 hours) or part-time work (20+ hours).
Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share best practices, and resolve customer issues.
Ability to balance customer experience and performance goals.
Six months of customer service and/or sales experience.

Nice To Haves

Retail environment experience is preferred.

Responsibilities

Help customers continue their shopping journey, whether it began online, through Customer Care, or in-store.
Explore customers’ individual needs and provide hands-on demonstrations of technology.
Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Approach customer service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills and processes, systems, and reference resources.
Partner with employees across channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and contribute to the team’s success while providing a first-class customer experience.