Hiring Event for T-Mobile Retail Sales Associate 6-8th November ABERDEEN | Beards Hill Rd 2
About The Position
Arch Telecom is hiring Mobile Associates (MAs) to work as part of a retail team and represent the T-Mobile brand. MAs create energy and excitement around products and services, prioritize customer needs, and build new and lasting customer relationships. This is a learning role: associates develop the skills and expertise needed to pursue promotion to Mobile Expert after completing training. The position focuses on delivering a strong customer experience while helping customers find devices, plans, accessories, and connected-device solutions suited to their needs. Associates guide customers through purchases, demonstrate technology, use digital tools to explain coverage and services, and help with device and account reviews and troubleshooting. They also partner with colleagues across sales, business, and customer service to resolve issues and support a seamless customer experience. Arch Telecom is a national wireless preferred retailer with more than 200 stores. The company describes its culture as centered on care, excellence, and inclusion. A hiring event is scheduled for November 6–8, 2026, from 12:00 PM to 5:00 PM at 1016 Beards Hill Rd Ste M, Aberdeen, MD 21001.
Requirements
- Be at least 18 years of age.
- Have a high school degree or GED.
- Have at least 6 months of customer service and/or sales experience; retail experience is preferred.
- Have a strong desire to learn customer-advocacy skills and build meaningful customer connections.
- Demonstrate competitive drive and confidence in a fast-paced sales environment.
- Be willing to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Be effective at balancing customer experience and performance goals.
- Be able to stand for long periods of time.
- Be able to lift objects weighing up to 25 pounds.
- Have reliable transportation.
- Be available for either full-time (40 hours) or part-time (20+ hours) work.
Nice To Haves
- Retail-environment experience.
Responsibilities
- Learn and build proficiency in customer service while providing a high-quality customer experience and building loyalty.
- Help customers continue their shopping journey across online, customer-care, and in-store channels.
- Explore customer needs and provide hands-on demonstrations of technology in the store.
- Recommend personalized device, service-plan, accessory, and Internet of Things solutions.
- Guide customers through purchases by asking thoughtful questions, answering informatively, and sharing expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans and services, and wireless device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across business and customer-service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and share accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career-advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
