Hiring Event for T-Mobile Retail Sales Associate & RAM 13th November BEVERLY | Enon St Bilingual speaker
About The Position
Arch Telecom is a national wireless preferred retailer with more than 200 stores across the United States. Mobile Associates work as part of a retail team to represent the brand and create energy and excitement around its products and services. They focus on customers’ needs, build meaningful relationships, and learn to recommend device and service solutions. This is a learning role intended to develop the skills and expertise needed for promotion to Mobile Expert after training is completed. Mobile Associates help customers continue their shopping journey, demonstrate technology, and recommend personalized solutions, including accessories and Internet of Things devices. They guide customers through purchases with thoughtful questions, informative answers, patience, honesty, and empathy. They learn to use digital tools to demonstrate network coverage and plans, and to inspect, review, and troubleshoot devices and accounts. They complete training on the in-store experience, skills, processes, systems, and reference resources. Associates partner with colleagues across sales, business, and customer service to resolve issues, create a seamless customer experience, identify and hand off small-business leads, and support shared accountability for company success. The role is based at the T-Mobile by Arch Telecom location on Enon Street in Beverly, Massachusetts. The posting notes that bilingual speakers are sought and describes full-time or part-time availability.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20 or more hours) work.
- Strong desire to learn and develop customer advocacy skills and meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
- Six months of customer service and/or sales experience.
Nice To Haves
- Retail environment experience preferred.
- Bilingual speaker.
Responsibilities
- Provide a high-quality customer experience and build customer loyalty.
- Help customers continue their shopping journey, whether they began online, through Customer Care, or in store.
- Explore customers’ individual needs and provide hands-on demonstrations of technology.
- Recommend personalized device and service solutions, including accessories and Internet of Things devices.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address sales and service needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate network coverage, plans, services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Work with colleagues across channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
