Hiring Event for T-Mobile Retail Sales Associate 9 November BEDFORD | Colby Ct
About The Position
Arch Telecom is hiring a Mobile Associate (MA) to join its retail team. The MA serves as a brand ambassador, creating energy around products and services while focusing on customer needs in a fast-paced retail environment. This is a learning role: the associate works with the team to develop the skills and expertise needed to pursue promotion to Mobile Expert after completing training. The role involves helping customers continue their shopping journey, exploring their needs, demonstrating technology, and recommending personalized devices, services, and accessories. Associates guide customers through purchases with thoughtful questions and informative answers, and address service and sales needs with patience, honesty, and empathy. They learn to use digital tools to demonstrate coverage, plans, and services, and to inspect, review, and troubleshoot devices and accounts. Associates complete training on the in-store experience, systems, resources, skills, and processes. They partner with colleagues across channels to resolve customer issues, create a seamless experience, identify and hand off small-business leads, and contribute to shared team success. The position is at the Bedford, New Hampshire store. A hiring event is scheduled for November 9, 2026, from 12:00 PM to 4:00 PM.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20 or more hours) work.
- Strong desire to learn and develop customer advocacy skills and meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore individual customer needs and provide hands-on demonstrations of in-store technology.
- Recommend personalized devices, service plans, accessories, and Internet of Things devices through side-by-side selling.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address customer service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans, and services, and to inspect, review, and troubleshoot devices and accounts.
- Complete training on the in-store experience, systems, reference resources, skills, and processes.
- Partner with business and customer service colleagues to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
