T-Mobile Retail Sales Associate BEDFORD | Colby Ct
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand and create an energetic, customer-focused experience. This is a learning role: the associate builds the skills and expertise needed to progress to Mobile Expert after completing training. The associate helps customers continue their shopping journey, explores their needs, demonstrates technology, and recommends devices, services, accessories, and Internet of Things products. They guide customers through purchases with thoughtful questions and informative answers, while addressing service and sales needs with patience, honesty, and empathy. Associates learn to use digital tools, complete training on store processes and systems, and work with colleagues across channels to resolve issues and identify small-business leads. The posting lists the position as full-time or part-time, with full-time availability of 40 hours or part-time availability of 20 or more hours. The hourly salary range is $10.00–$30.00, with potential uncapped commission earnings.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time work (40 hours) or part-time work (20 or more hours).
- Six months of customer service and/or sales experience; retail experience preferred.
Nice To Haves
- Retail environment experience.
- A strong desire to learn and master customer-advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Responsibilities
- Provide a best-in-class customer experience and build customer loyalty.
- Help customers resume their shopping journey, whether it began online, through Customer Care, or in-store.
- Explore individual customer needs and provide hands-on demonstrations of in-store technology.
- Recommend personalized device, service, accessory, and Internet of Things solutions.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Learn and use digital tools to demonstrate coverage, plans and services, and device or account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across business and customer-service channels to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Opportunities for career advancement.
- A culture of care and excellence.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
