T-Mobile Retail Sales Associate BEDFORD | Colby Ct

Arch Telecom • Bedford, NH

2d • Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the U.S. Retail Sales Associates are part of a team that represents the T-Mobile brand, builds customer relationships, and creates an engaging in-store experience. This is a learning role: associates build the skills and expertise needed to progress to Mobile Expert after completing training.

Associates help customers continue their shopping journey, understand their individual needs, and explore technology through hands-on demonstrations. They recommend personalized devices, services, accessories, and Internet of Things products; guide customers through purchases; and address service and sales needs with patience, honesty, and empathy. Associates also learn to use digital tools and company systems to explain coverage and plans, inspect and troubleshoot devices and accounts, and support customer onboarding.

The role includes completing training, working with peers and store leaders, resolving customer issues across channels, and identifying and handing off small-business leads. The posting offers full-time availability at 40 hours or part-time availability at 20 or more hours.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Six months of customer service and/or sales experience; retail experience preferred.
• Strong desire to learn customer advocacy skills and build meaningful customer connections.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
• Ability to balance customer experience and performance goals.
• Ability to stand for long periods.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for either full-time work (40 hours) or part-time work (20 or more hours).

Nice To Haves

• Retail environment experience.

Responsibilities

• Provide a high-quality customer experience and build customer loyalty.
• Help customers resume their shopping journey, whether it began online, through Customer Care, or in-store.
• Explore customers’ individual needs and demonstrate technology in-store.
• Recommend personalized devices, services, accessories, and Internet of Things products through side-by-side selling.
• Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
• Address service and sales needs with patience, honesty, and empathy.
• Learn and use digital tools to demonstrate network coverage, plans, services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
• Identify and hand off small-business leads.
• Build peer relationships, share best practices, and contribute to the company’s success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises when reaching attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile cell phone plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED