Virtual Hiring Event for T-Mobile Retail Sales Associate 11th November PHEASANT LANE MALL $500 sign-on bonus

Arch Telecom•Wilmington Township, PA

4d•$15 - $30

About The Position

Arch Telecom is hiring a Mobile Associate to work as part of a retail team and represent the T-Mobile brand. This is a learning role in which the associate builds the skills and expertise needed to qualify for promotion to Mobile Expert after completing training. The associate creates an energetic, customer-focused store experience, builds meaningful customer relationships, and learns to recommend devices, services, and accessories that meet individual needs. The role includes training in the in-store customer experience, sales skills, processes, systems, and reference resources. Associates partner with colleagues across retail, business, and customer service channels to resolve customer issues, support a seamless experience, and identify small-business leads. The posting advertises a virtual hiring event on November 11, 2026, and a $500 sign-on bonus.

Requirements

At least 18 years of age.
High school degree or GED.
Six months of customer service and/or sales experience; retail experience preferred.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time (40 hours) or part-time (20+ hours) work.
Strong desire to learn customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.

Nice To Haves

Retail-environment experience.

Responsibilities

Help customers continue their shopping journey, whether they started online, through Customer Care, or in-store.
Explore customers’ individual needs and provide hands-on demonstrations of technology in-store.
Use side-by-side selling to recommend personalized device, service, accessory, and Internet of Things solutions.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Address service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training in the in-store experience, new skills and processes, systems, and reference resources.
Partner with employees across channels to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and share accountability for company success.
Balance customer experience with performance goals while providing first-class service.