Hiring Event for T-Mobile Retail Sales Associate 10 November SAN JOSE | 5353 Almaden Expy
About The Position
Arch Telecom Mobile Associates work as part of a retail team to represent the brand and its products and services. They create energy and excitement around wireless products, prioritize customer needs, and build new and lasting customer relationships. This is a learning role: associates work with their team to build the skills and expertise needed to qualify for promotion to Mobile Expert after completing training. Associates help customers continue their shopping journey, explore their needs, experience product demonstrations, and find personalized device, service, accessory, and Internet of Things solutions. They guide customers through purchases with thoughtful questions, informative answers, patience, honesty, and empathy. They also learn to use digital tools to demonstrate coverage, plans, services, and device and account inspection, review, and troubleshooting. The role includes completing training on the in-store experience, skills and processes, systems, and reference resources. Associates partner with colleagues across business and customer service channels to resolve issues, create a seamless customer experience, identify and hand off small-business leads, and support team success. The position is available with full-time (40 hours) or part-time (20+ hours) availability. A hiring event is scheduled for November 10, 2026, from 12:00 PM to 4:00 PM at 5353 Almaden Expressway, Suite M-30, San Jose, CA 95118.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience is preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
- Strong desire to learn customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Provide a best-in-class customer experience and build customer loyalty.
- Help customers continue their shopping journey, whether they started online, through Customer Care, or in a store.
- Explore individual customer needs and provide hands-on demonstrations of current technology.
- Use side-by-side selling to recommend personalized device, service, accessory, and Internet of Things solutions.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with colleagues across business and customer service channels to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared company success.
Benefits
- Employee Stock Ownership Program (ESOP)
- Competitive hourly pay
- Uncapped commission earnings
- Automatic raises upon reaching attainable milestones
- Career advancement opportunities
- Health benefits for full-time employees
- Monthly sales incentive programs, contests, rewards, and other bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
