T-Mobile Manager In Training - San Jose

MobileOne•San Jose, CA

About The Position

MobileOne is seeking a motivated leader for its 90-day blended-learning Manager in Training program, designed to prepare participants to manage their own store. The role develops skills in supervising daily operations, driving sales performance, and managing staffing and scheduling, while providing opportunities to mentor and support a team. The Manager in Training oversees guest services, store operations, sales, profitability, merchandise, inventory, expense control, human resources, and operating costs. The position leads store employees and supports a positive customer experience by developing associates, maintaining store standards, and ensuring customers receive solutions suited to their needs. The role also involves keeping the team informed about T-Mobile products, technology, and sales techniques, and developing internal talent through coaching and performance conversations.

Requirements

At least 1 year of retail management experience; wireless industry experience is required.
Strong leadership, coaching, and communication skills.
Ability to perform in a fast-paced, performance-driven environment.
High school diploma or GED.
Must be at least 18 years of age.
Legal authorization to work in the United States.
Ability to pass a background check.

Responsibilities

Manage guest services, store operations, sales, profitability, merchandise, inventory, expense control, human resources management, and operating costs.
Oversee retail activities including hiring, scheduling, training, marketing, loss prevention, and team leadership.
Serve as the primary point of contact for retail store employees.
Be accountable for store productivity and results against key performance indicators.
Hire and develop effective Sales Associates.
Train associates to use store systems, including the Point of Sale, to support the customer experience.
Cultivate a positive work environment that supports MobileOne's values.
Coach Mobile Associates on building customer relationships, understanding customer needs, and delivering a strong customer experience.
Maintain a clean and organized store environment.
Ensure visual merchandising engages customers and follows MobileOne and T-Mobile standards.
Keep up with T-Mobile technology, products, and offerings, and ensure associates know current sales techniques.
Ensure customer needs are met before they leave and that associates provide appropriate solutions and support customer onboarding.
Use tools and resources to develop internal talent through coaching and performance assessment conversations.
Drive operational efficiencies to minimize risk and protect store assets.